Waterfront
Leisure Membership Rules.
These necessary rules and
regulations have been created to provide all members and their guests with a comfortable,
safe and enjoyable experience on every visit. The contents also form part of
your membership agreement with us.
1. Membership, membership cards and access
1.1 Acceptance of
application for membership is subject to initial fees paid in advance of one
month and pro- rata days until the next available collection date for direct
debits. The payments will be on a
rolling direct debit basis and you can select either the 1st or 15th
of the month for collection.
1.2 The criteria to
qualify for joint membership is 2 adults at the same address. Proof of this will be required on your first
visit.
1.3 Proof of age will need
to be produced upon the first visit of juniors, aged 5-17.
1.4 Membership cards are
issued to all members and must be presented to site security and Waterfront on
each visit to enable access to the facilities.
Members are required to have their photograph taken by Waterfront and
added to each membership card for identification purposes.
1.5 Lost cards will be
replaced at a cost of £10.00 each. If it is due to theft, they will be replaced
free of charge if a crime number is supplied.
1.6 Last entry to
Waterfront will be one hour prior to closing and all members must finish
activities 30 minutes before the center closes.
1.7 Access will be denied
following non-payment of membership fees.
1.8 Notice to terminate membership is required in writing by letter or email one month prior to your next payment due date
2. Guests
2.1 Only members aged over
18 may introduce guests to the Waterfront, subject to the payment of the
relevant charge.
2.2 Members must always
accompany their guests in the Waterfront and are responsible for their conduct.
2.3 All guests must
register with valid ID at reception. Failure to do so may result in refusal of
entry.
2.4 Social guests can be
introduced free of charge to use the Waterfront Bar & Restaurant only, if
accompanied by a member.
2.5 A member may sign in a
maximum of 4 guests at any one time.
2.6 The Waterfront
reserves the right to refuse entry to any person as a guest, at its sole
discretion. Examples include: Former expelled members / anyone with an
application for membership rejected / Suspended Members
2.7 Members Free guest
passes are allocated on the basis of Membership Packages / Silver - 1 free
guest pass every 6 months / Gold - 1 free guest pass every 3 months / Platinum
– 1 free guest pass monthly – when using a free guest passes reception must be advised
prior to entry with classes subject to availability.
2.8 Members may bring a guest for the day at a charge of £20.00 for an adult or £10.00 for a junior. Members guests are to be prearranged by telephone and paid for at Waterfront reception.
3. Juniors
3.1 Juniors aged 5-15 cannot
be left in any area and must be actively always supervised by an adult member
3.2 Juniors aged 5-15 are
not permitted to use the Gym or classes.
3.3 Juniors 16 and 17 can
be in the leisure centre and use the gym and classes without an adult – if
permitted by the instructor or if under own Public Liability Insurance
3.4 Babies and under 5’s are
welcome in the bar & restaurant.
3.5 Juniors of age 15 and under
must be out of the leisure centre by 19:00 – Monday – Friday
3.6 Juniors cannot book
out Racquet Courts
3.7 Children aged 5-11 are
not permitted to use the sauna, steam or jacuzzi at any time.
3.8 Children must use the same sex changing room after their 7th birthday or change with their family in the disabled/family changing facilities.
4. Your general Health & Safety
4.1 The Company may, at
any time, withdraw all or part of a facility for any period or periods and with
or without notice in connection with any cleaning, repair, alteration or
maintenance work or for any reasons beyond their control.
4.2 Members and guests are
advised not to undertake strenuous physical activities if they have reservations
as to their physical condition without seeking medical advice in advance. All
members must undergo an initial assessment and a basic supervised induction
before using the Gymnasium or Fitness Studio equipment and to do otherwise is
at their own risk.
4.3 Only sealed plastic
drinking containers are permitted in any training area.
4.4 In the interests of
hygiene members and guests are required to wipe down all equipment after use
with sanitizing products provided.
4.5 No crockery, glass or
food is permitted in the changing rooms, gym, studios, racquet sport, football
or swimming pool areas.
4.6 No pets are permitted
in the Leisure centre (except Bar & Restaurant) apart from registered guide
dogs.
4.7 The main entrance to Waterfront
must be used when entering or leaving. Alarmed
fire exits, which are clearly marked, are there in the interest of safety and
must only be used in an emergency.
4.8 In the event of a
fire, members and their guests must use the nearest available exit following
the direction of staff.
4.9 Parking is only
permitted in designated parking bays.
4.10 Smoking is not
permitted in any part of the Waterfront.
4.11 Members and guests
are required to store their belongings in the changing room lockers while using
the facilities. A £1 coin or trolley token is needed to operate the locks.
4.12 Belongings cannot be
left in lockers overnight or if members and guests are not in the building.
4.13 Waterfront Leisure will
not accept liability for the personal property of members or their guests.
4.14 The Waterfront
reserves the right, in its absolute discretion, to refuse to store any such
personal property.
4.15 Waterfront Leisure cannot
accept any liability for injury to any member or guest that may occur on the
premises or within the grounds of the Waterfront, other than liability which
may arise from the negligence of the Company, its staff or its agents.
4.16 Any member who
suffers an accident at Waterfront must report it to Reception / Management Team
immediately.
5. Booking facilities and services
5.1 Advance bookings for classes / racquets may be made by telephone or in person, for certain facilities. All bookings must be confirmed on arrival.
5.2 Bookings for classes / racquets / activities may be made by Members Booking App.
5.3 Fees, where applicable, must be paid before the use of the relevant facility.
5.4 Failure to cancel a
booking of any type without reasonable notice may result in incurring a
penalty.
6. Dress code
6.1 Members and guests
must wear a form of dress as deemed appropriate by the Waterfront management to
the time of day and place on all occasions.
6.2 Only non-marking badminton
and squash footwear is permitted on courts - no black soled shoes.
6.3 Swimwear cannot be
worn anywhere except in the swimming pool area.
6.4 Sportswear and
trainers are required in the Gym.
6.5 Appropriate clothing
is required in the Bar & Restaurant.
7. Coaching and Personal Training
7.1 All coaching and
personal training is controlled by the Waterfront. No other coaching or
personal training is permitted without the prior written consent from the
General Manager.
8. Swimming Pool & jacuzzi
8.1 Access to swimming areas is only by designated routes.
8.2 No running, jumping, or diving is allowed in or around the pool.
8.3 In the interest of
hygiene, please shower before and after using the swimming pool and jacuzzi.
8.4 No inflatables,
flippers, snorkels, outdoor shoes, clothing, bags are permitted in the pool
area other than those provided by Waterfront during designated periods.
8.5 Mobile devices, phones,
radios, electrical devices and any items the Waterfront considers to be
detrimental to the use of the pool areas are not permitted
8.6 Appropriate swimwear
must be worn.
8.7 The pool is not under
lifeguard or constant supervision – but is monitored by reception via CCTV. Members
use the pool area under their own cognisance. Notices and advice issued by Waterfront
are for member’s safety and must be adhered to.
8.8 During certain periods
of the day, the pool may be set aside for specific use such as family or adult
only swimming, aqua classes and swimming lessons. Please see local timetables
for specific details and conditions.
8.9 Use of pool not
allowed during aqua classes
9. Sauna and steam room
9.1 Members and guests
with the following conditions are advised not to use the saunas, steam rooms
and spa areas - Low/high blood pressure, cardiac irregularities, asthma and
pregnancy. If there is any doubt your General Practitioner should be consulted.
9.2 Please shower before
and after using the sauna or steam room.
9.3 Swimwear must be worn
in the sauna, steam room.
9.4 For safety reasons no
person should spend more than 10 to 15 minutes in a sauna or steam room.
9.5 Shaving is not
permitted in the sauna or steam room.
9.6 See rule 3.6
10. Sunbeds
10.1 Under 18’s are not
permitted to use the sunbed. Tokens are an extra charge and available from
reception.
10.2 Members and guests
must familiarise themselves with the sunbed leaflets and complete the
questionnaire issued by the Waterfront prior to their first session.
10.3 Members must obtain
doctors consent before using the sunbeds whilst they are undergoing a course of
medical treatments.
10.4 In the interest of
safety members will be limited to the number of sunbeds they can have in any
one period. Details are listed on the sunbed information leaflet.
10.4 When using the
sunbeds appropriate goggles/eyewear must always be worn.
10.5 See rule 3.6
We may make
reasonable changes to these rules at any time by displaying changes on a
Waterfront noticeboard. If we make a significant permanent change to the
opening hours or facilities available, you may cancel your membership with
effect from the date of the change. (Please note the Junior variation of
Membership Rules at Waterfront Leisure in section 3. All other rules are
consistent at Waterfront Leisure)